1. Who we are

Falmouth House Clearance (“we”, “us”, “our”) is a local house clearance, rubbish removal, and man with a van service based in Falmouth, Cornwall. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

2. Information we collect

We may collect the following information when you submit a quote request or contact us:

• Name
• Telephone number
• Email address (if provided)
• Postcode / address details related to the job
• Any additional information you include in your message

We do not collect payment card details through this website.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the requested service
• Contact you about your booking or job
• Improve our services and website

We do not sell or rent your personal data to third parties.

4. Legal basis for processing

We process your personal data on the basis of:

• Your consent (when you submit a form or contact us)
• Performance of a contract (when we provide a service to you)
• Our legitimate interests (for example, responding to enquiries and improving our service)

5. How long we keep your data

We keep enquiry and job-related information for as long as necessary to provide the service and for a reasonable period afterwards for record-keeping and legal purposes. You may request deletion of your data at any time (see section 8).

6. Sharing your information

We may share limited information with trusted service providers who help us operate (for example, email or hosting providers), solely for the purpose of delivering our services. We do not share your data for marketing by third parties.

7. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Contact: Contact us
• Phone: 01326307568

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.